Service terms

These terms explain the basic conditions for using services from Two Sisters Shipping & Business Center. Service details, prices, and any written order or service agreement also apply.

Service availability and pricing

Services depend on availability, item suitability, and the details of your request. We will confirm applicable prices and additional service fees before work begins or an order is accepted.

Shipping and carrier services

Two Sisters is an independent shipping center. We help prepare and tender shipments to the carrier selected for the service. After a shipment is accepted by the carrier, its transportation, tracking, delivery, and claims are handled under that carrier’s rules. We can help customers with shipment questions when practical.

Customers are responsible for providing accurate recipient, address, contact, package, and shipment information. Carrier services, coverage, delivery times, and restrictions vary. Ask us or the carrier about available options before shipment if you have a time-sensitive or high-value item.

Packing and package contents

Customers must provide items that are safe to handle and comply with applicable laws and carrier requirements. Unless packing service is purchased, customers are responsible for packaging their items securely. We may decline an item or service that we cannot safely or lawfully handle or that a carrier will not accept.

Prepaid package drop-offs

Sealed, labeled packages that are 48 inches or less in every direction and weigh 50 pounds or less may be dropped off at no charge when no full-service drop-off is needed.

For packages within those size and weight limits, full-service drop-off is $2 per package. It includes help with preparation, label printing, processing, or a receipt.

Packages over 48 inches in any direction or over 50 pounds cost $5 per package, including full-service drop-off.

Payment, changes, and refunds

Payment is due as explained when the service or order is arranged. Any optional services or additional charges will be explained before they are provided when practical. Contact the store promptly if you have a concern about a charge or completed service. Refunds or adjustments are handled based on the service provided, any applicable written terms, and applicable law.

Mailbox services

Mailbox applications are subject to staff review and approval. Submitting an application does not by itself approve a mailbox or begin service. Mailbox plans, recipient limits, fees, and service requirements are described in the mailbox application and separate mailbox agreement. The mailbox agreement governs mailbox-specific terms.

Storage, courier, notary, and other services

Availability, pricing, timing, and requirements for storage, courier, notary, and other services vary. Confirm the details with the store before leaving an item or relying on a requested service. Notary services do not include legal advice or preparation of legal documents.

Questions

For help or questions about a service, contact the Two Sisters store handling your order.