Claims & damaged packages
Shipping claims and damaged packages
For a shipment arranged through Two Sisters, contact the store that shipped it so we can help with the claim process.
1. Keep the item and all packaging
Save the damaged item, outer box, and packing materials. The carrier may require an inspection.
2. Photograph the damage
Take clear photos of the outside of the box and shipping label, the inside packaging, and the damage to the item.
3. Gather proof of value
Have a sales receipt, invoice, or screenshot of the transaction ready.
4. Email the originating store
Put your tracking number in the subject line. Include your photos, proof of value, and a short description of the issue. For prepaid drop-off shipments, contact the label provider or carrier about claims.
Contact Two Sisters
Need help or a quote?
Call either store or send us the details online.